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Hotel · Hanoi · Ha Noi Municipality

Hanoi City Gate Hotel

A 3-star property in Hanoi's Old Quarter, near Dong Xuan Market and Long Bien Bridge, praised for its staff and central location.

  • Central Old Quarter location
  • Highly rated staff (8.9)
  • Family-friendly room options
7.9 Very good 916 reviews Booking.com 7.9 · 916 reviews

About

Hanoi City Gate Hotel

Hanoi City Gate Hotel is a 3-star property set in the heart of Hanoi's Old Quarter, within a short walk of Dong Xuan Market, Long Bien Bridge, and the City Gate. The hotel offers a range of practical amenities including a 24-hour reception, currency exchange, and a snack and drink vending machine.

Guest rooms feature air conditioning, a fireplace, and some include balconies or city views. The hotel provides services such as airport shuttle (paid), car hire, laundry, and tour assistance, making it a convenient base for exploring the vibrant streets of the capital.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Outstanding staff ratings — Guests repeatedly highlight the helpfulness and friendliness of the team, who go out of their way to provide advice, arrange excursions, and even act as personal guides.
  • Prime Old Quarter location — Within walking distance of Dong Xuan Market, Long Bien Bridge, the City Gate, and numerous restaurants and shops, making it easy to explore Hanoi's lively center.
  • Spacious family rooms — The Deluxe Family Room and other larger options provide ample space for families, with room for children to play safely, according to guest feedback.
  • Good value for the class — Rooms, service, and general facilities score well for a 3-star property, with a rating of 8.1 for rooms and service.
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Worth weighing

4 to weigh
  • Check-in ends at 23:30 — If you arrive late, you must check in before midnight. Plan your arrival accordingly.
  • No pets allowed — The hotel does not permit pets, so you'll need to make other arrangements if traveling with an animal.
  • Busy area may have noise — The hotel is in a bustling part of the Old Quarter; some guests noted the noise level, though most found it manageable.
  • Value rating slightly lower — While rooms and service rate well, the value-for-money score is a notch below, at 7.7, suggesting some guests felt prices were a touch high for the experience.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Superior Single Room

  • 1 Single bed
  • Shower
  • Fireplace
  • Air conditioning

Twin Room

  • 2 Single beds
  • Shower
  • Fireplace
  • Bathtub
  • Air conditioning

Deluxe Room

  • 2 Single beds or 1 Double bed
  • Shower
  • Fireplace
  • Bathtub
  • Air conditioning

Deluxe Family Room

  • 2 King Size Beds
  • City view
  • Shower
  • Fireplace
  • Air conditioning

Junior Suite

  • 1 King-size bed
  • City view
  • Shower
  • Fireplace
  • Bathtub

Triple Room

  • Sleeping arrangements for 3 persons
  • With view
  • Shower
  • Fireplace
  • Bathtub

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Wi-Fi
  • 24-hour reception
  • Luggage storage
  • Currency exchange
  • Lift
  • No smoking on site

Food & Drink

  • Restaurant
  • In-room breakfast
  • Packed lunches
  • Special diet menus
  • BBQ facilities
  • Vending machines

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Car hire
  • Grocery shopping service

Business & Events

  • Business centre
  • Meeting/Banquet facilities

Accessibility

  • Air conditioning
  • Heating
  • Soundproofed rooms
  • Allergy-free rooms

Room Amenities

  • Mini-bar
  • Tea and coffee facilities
  • Electric kettle
  • Flat-screen TV
  • Ironing facilities
  • Free toiletries

Family & Kids

  • Babysitting/Child services

Safety & Security

  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Fire extinguishers

Parking & Transport

  • Parking
  • Valet parking
  • Paid airport shuttle

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

7.9
Very good 916 reviews

Guest-rated 7.9/10 from 916 reviews

Booking.com · 7.9 · 916 reviews
7.9Verified guest

“The location was superb, close to markets, museums, nightlife, shopping, restaurants and sightseeing. Staff were very helpful with advice and suggestions.”

7.9Verified guest

“Comfortable rooms and extremely friendly reception staff. Fantastic location in Hoan Kiem district near the Old Quarter, Dong Xuan Market, Long Bien Bridge and the central bus station.”

7.9Verified guest

“Enjoyed a nice view from the room's balcony.”

7.9Verified guest

“Staff helped arrange great excursions. It was a busy area but noise was manageable. Room was clean with good amenities, and within walking distance of key sites and local shops.”

7.9Verified guest

“The room was comfortable for the family, with space for the kids to play safely.”

7.9Verified guest

“Staff were wonderful, always on hand, almost like a personal tour guide. The location made it easy to explore the lively streets, with plenty happening right around the gate.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel sits in the heart of the Old Quarter, where you can wander through narrow streets filled with shops, street food stalls, and historic architecture. It's a vibrant area that's especially lively in the evenings.

Dong Xuan Market: A short walk from the hotel, Dong Xuan Market is a large indoor market selling everything from souvenirs to fresh produce. It's a great place to experience local commerce and pick up goods.

Long Bien Bridge: Nearby, Long Bien Bridge is a historic bridge spanning the Red River. Walking across it offers views of the river and the city, and it's a popular spot for photography.

10 Pho Thanh Ha Hanoi City Gate Hotel, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:30
Check-out
By 11:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
17 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:30, and check-out is from 11:00 to 12:00.

Does the hotel have parking?

Yes, the hotel offers parking and valet parking services.

Are pets allowed at the hotel?

No, pets are not allowed on the premises.

Does the hotel provide airport shuttle service?

Yes, there is a paid airport shuttle service available.

Is breakfast available at the hotel?

The hotel offers in-room breakfast, and guests have mentioned a breakfast with options like coffee, toast, and jam.

What are the room options for families?

The hotel has a Deluxe Family Room with two king-size beds, and guest reviews mention it was comfortable and spacious for families.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

The bottom line

Hanoi City Gate Hotel offers a strong combination of a central Old Quarter location, attentive staff, and comfortable family-friendly rooms. If you prioritize easy access to markets, museums, and nightlife, and value helpful service over quiet seclusion, this 3-star property is a solid choice. Just be aware of the limited check-in window and the lively surroundings.

7.9Best for travelers who want a lively base in Hanoi's Old Quarter with reliable staff support.

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